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Frequently Asked Questions

Account Setup Questions

Common Technical Support Issues


Do you support Microsoft FrontPage 2000?

Yes we fully support the FrontPage 2000 extensions on all new accounts.

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Do you support Cold Fusion 4.0?

Yes. We have Cold Fusion 4.0 installed on NT Servers. Some features have been disabled (CFREGISTRY, CFFILE, CFCONTENT and others). If you need specific access to a certain feature of Cold Fusion, we will work with you to ensure that the implementation does not violate our network integrity. E-mail for specific questions.

See our Support Page for link to ColdFusion help pages.

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Do you support PHP?

Yes. We support PHP on UNIX accounts

See our Support Page for link to PHP help pages.

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Do you support Visual InterDev?

Yes. We support the design of your web site with Visual InterDev. Specific design-time components such as custom .dll's are not supported. You can, however e-mail us about our dedicated server options to have an unrestricted NT development environment.

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Do you support Real Audio/Video and G2?

Yes. Every account is equipped with five streams at no additional charge. Additional streams can be purchased. We have not installed G2 as of June 16, 1999. We have found some issues with the server that are to be worked out by July 1, 1999. We intend to implement this service after that date. If you are having problems setting up your Real Media files, visit our support pages for links to help pages.

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How are you connected to the Internet?

When you host with us your pages will be on servers that are connected to the Internet through a burstable DS3 configuration. Less than 35% of this connection is currently utilized for our website customers. One thing you can be sure of - we will never be in need of bandwidth. When 50% threshold is reached, more is added.

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What does the Domain fee cover?

We register and pay for your domain with the relevant naming authorities. From 1st Jan 2000 we will also pay all your renewal fees for as long as your domain is hosted at Ceedex. This alone saves you money. With other hosting companies you may pay a set up fee plus domain registration fee plus renewal fees every two years.

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Your set up fee seems to cost less than Domain name registration and renewals. This is a good deal but will the domain I register through you belong to me?

Yes of course. You will be the owner and can move it anywhere you decide.

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I wish to move my domain to Ceedex and host my web site with you, will I have to pay internic for the Domain renewal, which is due in February 2000?

No our set up fee takes care of all, repeat all Domain Registration fees. It also takes care of all renewals after 1st January 2000

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Does this mean I will not get a bill from Internic for my domain registration?

That's right we handle all registration and payments.

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Do you allow adult content?

No. We do not allow any adult content on our servers. You can, however attain an unrestricted development environment by co-locating a server with us.

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Why would I need NT instead of Unix?

We believe that if you are designing websites using a Microsoft product, you should have it hosted on an NT platform. Unix is an excellent platform. In fact, we even offer Unix as an option. But, when it comes to Active Server Pages (ASP), Back Office, Windows 2000, Access and SQL Server - there is just no substitute for the power and stability of Windows NT.

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Why would I need Unix instead of NT?

If you wish to use PHP, HT Access, MySql, Actinic Catalogue or a lot of cgi scripts you should choose Unix.

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How long will it take to setup my account?

Both Unix and NT accounts are setup immediately.

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How long before my domain name is accessible?

Your domain registration request is handled automatically by our signup system. Normally, requests submitted before 6pm are handled the same day. Other requests (modifications, etc) may take up to three (3) days for InterNIC to process. After InterNIC has approved the request, it will take about 24-48 hours for every DNS server in the world to update so that your page can be seen by everyone.

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What forms of payment are acceptable?

Due to our automated system and low prices, we can only accept major credit cards for payment of initial setup fees. If you are a UK business it is possible to set up a standing order payment for future payments from then on.

E-Commerce plans can be dealt with by pro forma invoice for UK business.

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How do I cancel/suspend my account?

In order to protect your security and privacy, we can only accept account cancellations via fax we then double check with the owner of the account.

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Do you support CGI? If so , what type is supported?

Windows NT: We have installed and support full CGI-BIN access written in Perl 5. You do not need to know the path of the Perl compiler with Windows NT. Every file that has a .pl extension is automatically executed as a Perl script.

Unix: The path to Perl is /usr/bin/Perl.

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What type of support do you offer?

We offer 24hr network support see support page for details

You can reach our technical support department via email (techsupport@ceedex.com) this e-mail is handled 24hrs a day.

You can call our support line from 9am until 7pm Mon - Fri. 

From 7pm until 9am Mon - Fri and all day Sat, Sun you should use the direct paging service to report problems.

 

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How do I setup Real Audio for my site?

Create a directory under the /html directory called 'realcontent'. Upload your .ra, .rm files into that directory. Then create a file using notepad with the following text... 'pnm://www.(yourdomain).com/realcontent/(filename).ra'. Save is as (filename).ram and upload it anywhere in your site. Now make a http:// link to the .ram file and it will automatically stream your new RealAudio file when you click on it.

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How do I setup/troubleshoot ASPMail?

Due to the detailed nature of this response, we have
dedicated an entire page to this topic. Although we do not support the actual use of ASPMail, since we have the environment, we have gathered as much information as we could find.

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I've installed the HTML Form wizard and get the following error. "System cannot find file VB40032.DLL"

You can download this file at
http://www.mysecureserver.com/formwizard/vb40032.dll. Copy this file into your c:\windows\system folder.

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What is the path to Perl (Unix)?

The path to Perl is /usr/bin/Perl.

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How do I request a DSN to be setup?

You can email techsupport@ceedex.com

you must include your domain name, datasource name and the location of the .mdb file within your site.

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How do I reqeust Stats to be added?

you can email techsupport@ceedex.com Please include your domain name.

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What is a mail Alias?

An alias is like a nickname for a real email account. An alias cannot receive email, only forward it to a real email account, on or off of our server. Examples:

sales@yourdomain = joe@yourdomain

info@yourdomain =jim@yourdomain

domain@yourdomain = jeff@yourdomain

As you can see above, aliases are quite useful in directing email to the appropriate mail box.

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What is ASP?

ASP is a feature of the Microsoft Internet Information Server. Because the
server-side script is simply building a regular HTML page, however, ASP can
be delivered to any browser. The parts of the code that are to be executed on
the server are enclosed within <% and %> tags. These symbols are referred
to as the delimiters for ASP.

TIP: When a delimiter tag is left off, you will get the following error:

Active Server Pages error `ASP 0116`
Missing close of script delimiter
/bad_script_tags.asp, line 8
The Script block lacks the close of script tag (%>).

The above error is usually caused by not closing your scripting tag. Many
editors now color-code your blocks of code and let you know if you forgot to
close a tag.

Some recommended HTML editors are Macromedia Dreamweaver, Microsoft
FrontPage, and Adobe Go Live, to name a few. However, the best
development studio for ASP is Microsoft s Visual Interdev. Visual Interdev will
also let you manage your SQL Server database (VServer NT Pro and above).

ASP files must end with a .asp extension in order to be processed by the
server. Because ASP files were meant to deliver HTML files, you can include
normal HTML tags inside of your ASP files. HTML tags are just sent along to
the client's browser.

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How do I set up Netscape to recieve my email?

Incoming and outgoing SMTP servers are mail.yourdomain

User or account name is user%yourdomain

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How long can a domain name be & what can it consist of?

Your domain name can be as long as 22 characters, not including the .com (or .edu, .net, etc.). The domain must consist only of letters, numbers and dashes.

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I already have my own domain currently hosted on another service. Is there any problem with transfering the domain from them to you? How does that work? Will I have time to set up my web site before the transfer takes effect to make it as smooth as possible?


There is no problem. We handle all aspects of the domain name transfer. We contact InterNIC and request that your domain be modified to point to our DNS servers. Once they receive the request, InterNIC sends out two (2) email messages to the Administrative and Technical contacts listed in the domain name WHOIS record. Once these are received, one (1) of these individuals must respond to this message with a Yes response.

Once InterNIC receives the Yes response, they process the request. This can take up to 48 hours. Once the InterNIC database is updated, it will take another 24-48 hours for everbody else (ISP's) to update their DNS servers with the new location.

During this time, you will have access to begin uploading and publishing your website. This ensures that you will not experience downtime as a result of your move.  Follow the steps below to move or transfer a domain name to Ceedex Interactive.

  • Fill out our online form. Select the 2nd Registration Type option.

  • We e-mail you your logon information for e-mail and ftp access
  • You can then begin setting up.
  • Wait for the email from InterNIC. You can publish and upload your site during this time remember.

  • Respond with a Yes to the InterNIC message.

That's it!

Remember we also pay your Domain Renewal fees after 1st January 2000

No Further Domain fees to pay with Ceedex EVER!

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Can I have an international domain with Ceedex?

Yes.We can host domains other than co.uk and .com etc. This is handled through the setup process.

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What is Front Page 2000?


Easily create great-looking Web sites

Intuitive, leading-edge features help users create professional web sites without programming.

Intelligent design assistance and innovative imaging tools make it easier than ever to build greatlooking web sites.

Flexible, open support for the latest web technologies gives users the power to create the most compelling, original sites on the world wide web.

Effectively manage Web content and site structure

Comprehensive management tools let users quickly plan and organize their site.

Automatic hyperlink maintenance gives users the freedom to manage their site without worrying about broken hyperlinks.

Frontpage2000 helps users quickly and easily update the content and look of their entire web site.

Flexible collaboration features lets users work with others to create and manage their site.

 

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